System High will tailor a Quality Assurance Program (QAP) and assign a Quality Assurance Manager (QAM) for each specific Task Order (TO) to ensure all contract deliverables and requirements are met. Using a metric-based methodology that we have successfully employed on other contracts, we apply industry best practices to deliver top-quality, measurable results. Each QAP establishes our overall management philosophy or approach, documents governing policies and requirements, and identifies metrics to assure full compliance with each TO.
When developing a QAP, System High follows a proven methodology, which provides a consistent framework addressing all relevant aspects of a given TO. Our approach includes the following steps (as applicable):
- Identify all TO requirements
- Identify unique processes and infrastructure requirements
- Identify risks/vulnerabilities
- Develop execution plans/processes and risk mitigation strategies
- Implement execution plans/processes and risk mitigation strategies
- Monitor execution and document measurable results
- Improve processes and risk mitigation activities as needed.
System High’s QAP assures rigorous assessment of metrics and places a strong emphasis on mission accomplishment and customer satisfaction. Although each QAP is tailored to the associated TO, all programs include scheduled and unscheduled monitoring to detect deviations, nascent problems or trends, and full traceability to TO requirements. This process of continuous monitoring enables timely course corrections and ensures on-time and within-budget delivery of required services and products.
The QAM is responsible for implementing and institutionalizing the QAP across all TO activities through initial and periodic training and awareness as well as regular reporting of TO execution results. The QAM reports directly to the Program Manager (PM), who will assess all inspection findings and trend analyses to ensure any identified discrepancies are corrected promptly and that all necessary actions are implemented to continually improve program execution.